Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the Refract application ("the App") operated by Refract, a company established in France (registration in progress), 56 Boulevard de Strasbourg, 75010 Paris, France ("we", "our", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the App.

2. Description of Service

Refract is a cross-media tracking application that allows users to track, rate, and organize movies, TV shows, and anime. The App also provides social features (profiles, follows, activity feed), recommendations, and streaming availability information.

3. Subscriptions: Refract Pro

• Refract offers optional auto-renewable subscriptions ("Refract Pro") in five cosmetic supporter tiers (Supporter, Spark, Glow, Beam, Prism), available in monthly or annual periods. Refract Pro unlocks cosmetic perks only (rank badge, profile frames, name styles, animated avatars, profile banners). No core features or content are paywalled.
• Payment is charged to your Apple App Store or Google Play account at confirmation of purchase. Prices are displayed in the app, in your local currency, before you buy.
• Subscriptions renew automatically unless auto-renewal is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours prior to the end of the current period, at the price of your selected tier.
• You can manage or cancel your subscription at any time in your App Store or Google Play account settings. Deleting the App does not cancel your subscription.
• Upgrades take effect immediately; downgrades take effect at the next renewal, as handled by the store.
• If your subscription ends, cosmetic items tied to your tier are safely stored and automatically restored if you re-subscribe.
• Refunds are handled by Apple or Google in accordance with their policies; we cannot issue refunds directly for purchases made through the stores.
• Statutory withdrawal rights (14 days in the EU, 7 days in Brazil) are exercised through Apple or Google, which handle payment.
• We may offer promotional or complimentary access at our discretion; such access may be modified or revoked at any time.
• Subscription prices may change; any change follows the applicable store's notice and consent rules and never applies retroactively.

4. Account Registration

• You must sign up with an e-mail address and password, Google, or Apple
• You must provide a unique username during onboarding
• You must be at least 15 years old to use the App
• You are responsible for maintaining the security of your account
• You may not create multiple accounts or impersonate other users

5. User Conduct

You agree not to:

• Use the App for any unlawful purpose
• Post offensive, abusive, or harmful content in comments or list descriptions
• Harass, bully, or intimidate other users
• Attempt to access other users' private data
• Use automated tools, bots, or scrapers to interact with the App
• Reverse-engineer, decompile, or disassemble any part of the App, except where permitted by applicable law
• Circumvent any security or authentication measures

6. User-Generated Content

• You retain ownership of content you create (lists, ratings, notes, comments)
• By posting content publicly (public lists, activity feed, comments), you grant Refract a non-exclusive, worldwide license to display that content within the App
• We reserve the right to remove content that violates these Terms
• You are solely responsible for the content you post

7. AI Features

• Some features use third-party AI models to translate, moderate or recommend content
• Their output is informational and may be inaccurate
• We do not guarantee the availability, quality, or suitability of recommended content
• How your text is processed is described in our Privacy Policy

8. Third-Party Data & Services

• Media information (titles, descriptions, ratings, posters) is provided by TMDB (The Movie Database). Refract is not endorsed or certified by TMDB.
• Streaming availability data is provided by JustWatch. Availability may vary and may not always be up to date.
• Authentication is provided by Clerk. If you sign in with Google or Apple, your sign-in is also subject to their terms.
• Subscriptions are managed through RevenueCat; payment is handled by Apple or Google.
• We are not responsible for the accuracy, availability, or content of third-party services.

9. Intellectual Property

• The Refract name, logo, and branding are property of Refract
• Media artwork, posters, and metadata belong to their respective rights holders and are displayed under TMDB's API terms
• You may not use Refract's branding without prior written permission

10. Availability & Modifications

• We strive to keep the App available but do not guarantee uninterrupted service
• We may modify, suspend, or discontinue features at any time without prior notice
• We may update these Terms. We will notify you of material changes at least 30 days in advance through the App or by e-mail; if you do not agree with the updated Terms, you may stop using the App and delete your account before they take effect

11. Termination

• You may delete your account at any time from the App's settings
• We reserve the right to suspend or terminate accounts that violate these Terms
• Upon termination, your data is deleted in accordance with our Privacy Policy

12. Limitation of Liability

Refract is provided "as is" without warranties of any kind. To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• We are not liable for content posted by other users
• We are not liable for the accuracy of third-party data (TMDB, JustWatch)
• Our total liability shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence or fraud, or your statutory rights as a consumer.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of France. Any dispute shall be brought before the courts of Paris, France.

If you are a consumer in the European Union, the United Kingdom or Brazil, you also benefit from the mandatory rules of the country where you live, and you may bring a claim before the courts of that country.

14. Contact Us

For questions about these Terms of Service, contact us at:

contact@getrefract.app

Refract, 56 Boulevard de Strasbourg, 75010 Paris, France