Support

We're a small team — actually, one person. Florent reads every message, usually replies the same day.

Get in touch

Email is fastest for bugs and account issues. Discord is best for feature requests and discussion.

Quick answers

How do I delete my account?

You can delete your account directly from the app — go to Settings → Account → Delete Account. All your data will be permanently removed within 30 days.

For details on what gets deleted and what's retained, see our account deletion explainer.

I imported from another tracker but something is missing.

Imports can sometimes miss items if the source CSV is malformed or uses non-standard identifiers. Email support@getrefract.app with your CSV file and we'll re-run the import manually.

I found a bug or want to request a feature.

For bugs: email support@getrefract.app with as much detail as you can (device, OS version, steps to reproduce, screenshots).

For features: the public roadmap on Discord is where we discuss what's coming next. Your votes shape what gets built. Join the Discord.

Is my data safe?

Yes. We don't sell anything to anyone. Analytics are opt-in and aggregated only. You can export your full library at any time, and delete your account in two taps.

Read our full privacy policy for the details.